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Amazingly, it worked. This may or may not have helped eventually get the drive functioning properly again perhaps it freed up one of the mechanisms??

Use this clever way to clean a Mac's SuperDrive

Anyway, I hope documentation of my experience might help someone else with a stubborn drive at some. January 2 by Yuri Grebyonkin. Select a Language: Help Translate iFixit. Back Answers Index.

Unable to Mount external hard drive on mac [solved]

Devin Rep: View the answer I have this problem too Subscribed to new answers. Is this a good question? Yes No. Voted Undo. Score 7. Error code My CD is read first and then it stops responding certainly. What can I do for it? The All-New. The high performance electronics repair kit. Most Helpful Newest Oldest. Chosen Solution. Was this answer helpful? Jamie Rep: Best trick is to blow compressed air into the DVD slot. Worked for me.

Score 2. Nice solution!

First steps

Worked perfectly and saved me the trouble of buying a DVD cleaner thingy. Reconnect the Superdrive directly to the display when you no longer need to start the computer from the SuperDrive. Before troubleshooting, first confirm the discs you are using will work with your computer. Inserting a non-standard sized or shaped disc into a drive that is not designed to accommodate it may damage the drive. Use of such discs is not supported and any damage caused will not be covered under your Apple warranty or applicable extended service contract. The slot loading drives used in Apple computers work with only standard mm round discs.

Below are several possible symptoms you may see. Follow the steps for the appropriate symptom to figure out whether the issue stems from the drive or the media.

Use this clever way to clean a Mac's SuperDrive

Be sure to inspect discs before use to ensure they are not cracked, scratched, or otherwise damaged. Inspection should include the inner ring of the disc which should be smooth and burr free. A disc with physical defects may become stuck in or cause damage to the drive. Open Menu Close Menu Apple. If the Superdrive is oriented upside down it will not read discs. Aluminum enclosure is facing up Incorrect: Apple logo should be facing down Because the USB port on external displays may not be powered at startup, connect the drive directly to the USB ports on your Apple computer when you need to use the Superdrive as a startup device.

Don't use a USB hub. Be sure not to put the drive underneath anything heavy, underneath your computer, or on top of your computer. If you have trouble using a SuperDrive with Microsoft Windows, try starting the computer with the SuperDrive already plugged in.

Check your disc Before troubleshooting, first confirm the discs you are using will work with your computer. Standard mm round disc: Example nonstandard sized or shaped discs that are not supported: Specific troubleshooting Below are several possible symptoms you may see.


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Doesn't accept discs Be sure to check your disc to make sure it is flat. You can check this by putting the disc upside-down on a flat surface. If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive.

Get help with the slot-loading SuperDrive on your Mac computer

Do not use discs that have anything attached to them or dangling from them such as "sweeper" or cleaning discs. If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering. If there aren't any raised labels then try putting the disc in a few more times. Try another disc to see if the issue is being caused by a specific disc. Make sure you insert the disc far enough for the drive mechanism to activate. You need to insert discs nearly all the way before the drive will activate and pull them in. If you don't completely insert a disc, the drive will reverse and push the disc back out.

Allow the drive one or two seconds to accept the disc while it is fully inserted.

Accepts discs but they don't mount or are automatically ejected Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.